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Intercom vs Drift vs Zendesk Marketing Strategies
They’ve been marketing themselves as a messaging platform right from the beginning. Proactive tools help your team solve problems before customers reach out, with minimal effort. You could say something similar for Zendesk’s standard service offering, so it’s at least good to know they have Zendesk Sell, a capable CRM option to supplement it. You […]
A Complete Guide to Using an eCommerce Chatbot: Examples, Benefits and How They Work
ECommerce chatbots are a great way for online retailers to give their customers the best experience possible. By using these tools, businesses can answer questions about products and provide sales support so that customers don’t have to wait on someone from customer service. Chatbots also offer conversational marketing opportunities, such as the ability to engage […]
RPA vs Cognitive Automation: Which Tech Will Drive IT Spends?
You’ll also be paying less per project by automating the repetitive tasks that take too much time. It represents a spectrum of approaches that improve how automation can capture data, automate decision-making, and scale automation. It also suggests a way of packaging AI and automation capabilities for capturing best practices, facilitating reuse, or as part […]